Anyone can throw together a bunch of questions. However, it takes experience and expertise to ask the RIGHT questions in the RIGHT way so you can get the most meaningful information to help you make impactful decisions about your business.
Not everyone likes looking at a bunch of numbers. But we do and we know how to present the feedback in a way that is easy to understand with step-by-step recommendations for change.
Our customer feedback surveys are customized to answer specifically what you need to know. Our reports pinpoint detail on what areas of opportunity exist for your business to enhance the customer experience.
Positive customer feedback makes for great marketing. We create infographics to help you share any positive feedback you get from customers on your social media, website or other sales and marketing materials.
Businesses depend on their customers. Most industries are very competitive and there are several factors that drive the decision making process of those customers. It is not enough to just have satisfied customers. You have to differentiate yourself to bring them in and provide an unforgettable experience to keep them. By determining what factors of your business are most important to your customers, you can focus on those aspects, driving loyalty and word-of-mouth marketing.
"Becky was great to work with! I needed a survey fast (like a few hours after I contacted her) and she got it done quickly and made it do exactly what I needed! She was easy to work with and attentive to detail. I highly recommend her for any surveys in the future."
"I enjoy being able to cap off a project by being able to ask for my customer's thoughts. Smartistic Solutions does all the work putting together a good set of survey questions together. Their services also provide an avenue to help drive customer reviews on a platform of my choosing."
"I’ve now worked with Smartistic Solutions for two live events — using them for post event surveys and speaker feedback — and the Schneider team continues to impress. From their ability to ask questions that actually give us the data we need to their expertise in interpreting the results so know exactly what to adjust for the next event, I continue to be blown away by their knowledge, professionalism, service, and insight. If you are looking for experts in research who can help you better understand your clients and connect them to your offerings, you’ve found them in Smartistic Solutions."
"I wanted data to find out the results our clients were getting as they participated in our Virtual Expert(R) Training program. I wasn't sure how to make that happen. Smartistic Solutions not only put together an assessment that accomplishes this, but they interpret the data in a way that makes sense to someone who isn't a 'numbers person.' I now have information that is valuable to my business, and I feel like I can explain it to anyone who asks. I highly recommend Smartistic Solutions for anyone who wants stats to support their company's results and to use to market their services, products and programs."