By having an independent third-party conduct your surveys, it allows your customers to speak more freely. It also frees you up to focus your time on providing your services.
Our process includes gathering email and/or cell phone number from your client database, and we use multiple attempts to reach your customers through a survey sent through email and/or text. We provide a survey that is easy and accessible to your clients.
Yes. We customize the reporting frequency based on your needs.
Your report will contain data that will monitor trends of several aspects of the customer experience including your services, products, employees, and other areas that are important for your company to evaluate. Additionally, the report will include recommendations of areas of improvement and analysis of what areas are most important to your customers.
We offer an additional product that can take your data and put it into a branded infographic that you can use for marketing on your website, print, social media, or any other marketing media.
Yes. A raw data file will be included with your report.
If you are interested in surveying your clients, we will want to schedule an introductory phone call. This can be done by providing us your phone number or email address.
We only use your customers’ information to send surveys and reminders. This information will not be used for any other purpose.